Shipping

Product will be shipped via UPS, FedEx Ground or USPS after the purchase has been verified. Tracking information will be sent via email once the package has shipped. Most packages ship within 1-5 business days. Expedited shipping is available at an additional fee, please contact us for more information. International shipping is available, we will provide rates and transit times upon request, please contact Cory at Cory@TransformerRails.com. Import duties and/or taxes are billed to the customer for international orders.

Damaged During Shipping

Please report items damaged during shipping immediately by emailing Cory@transformerrails.com. Please include pictures of the damaged item and the packaging. Transformer Rails will replace any items damaged during shipping, however, Transformer Rails may request that the damaged item be returned before a replacement item is sent. Please do not attempt to return the product without contacting us first. Please do not dispose of the packaging if the product is damaged as this may be needed to return the product.

Return Policy

Your satisfaction is important to us. We value you and will work directly with you to remedy any situation with our products. If you are not satisfied with your purchase, you may return the product within 30 days of purchase. Returns must be new, unused, and contain all parts from the original purchase. Be sure to include hardware. Pack items carefully to ensure no damage is done to the product during transit. If your return meets these requirements, you will be refunded the original purchase price minus a 3.5% non-refundable merchant fee, taxes and shipping fees. This includes shipping fees for both delivery and return and applies to items listed as free shipping (these products include shipping costs in the price). Transformer Rails will apply the refund to the card used during the purchase, or issue a refund check. In some cases you may be charged a 25% restocking fee, additional fees may be charged if product is returned damaged. Unfortunately, not all items are eligible for return. 

Items ineligible for return include but are not limited to:

– Custom products

– Used products

– Promotional products

– Products purchased from 3rd party retailers

– Incomplete product packages

– Poorly packaged returns damaged during transit

– Products returned after 30 days of purchase 

 

Please contact us for assistance with returning a product by emailing cory@transformerrails.com or by calling 800.701.8496. Do not attempt to return a product without receiving authorization from Transformer Rails

 

Return tips: 

– Check packages immediately upon arrival for any damage

– Do not use products if you are considering returning them

– Pack in original packaging (save packaging for returns)

 

Payment

We accept payments made by Visa, Mastercard, Discover, and American Express. We also accept Paypal, Pay Later, Venmo

By placing an order using one of the above Credit/Debit cards, you confirm that the Credit/Debit card(s) used are yours or you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Transformer Rails LLC, we will not be liable for any delay or non-delivery.

All Payments conducted on our online shop are processed by the payment system operated by Stripe. Once you make payment on our shop, you are agreeing to the payment terms of Stripe. You may refer to Stripes Terms and Conditions. Your information will be solely used to process the transaction you have initiated and will not be used in any unauthorized action by our party. Transformer Rails is not liable for any loss you may incur from the fault or negligence of another party.

100% Money Back Guarantee

If you are not completely satisfied with your purchase you are entitled to return it, in good condition (unused) and we will promptly refund your purchase price less shipping costs. See our Return Policy for complete information. We value you and will work directly with you to remedy any situation with our product. Please feel free to contact us with any questions. 800.701.8496

Warranty

All Transformer Rails are covered by a limited Manufacturer Warranty. The warranty insures the product is free from defects due to flaws in material or manufacturing at the time of delivery. 

Because of the nature of extreme sports and the countless ways in which our products may be used, we cannot guarantee against any damage due to use. It is up to the user to determine which activities will prevent the product from being damaged. Normal wear and tear as well as damage from misuse, improper use, neglect, and transportation is not covered by the warranty. We cannot guarantee against improper use and/or setup. There are no other implied warranties. 

Disclaimer

Buy purchasing a Transformer Rails product, the buyer assumes full responsibility for any injuries to self or others, that may occur while using or handling Transformer Rails products. Transformer Rails does not accept any responsibility for any injuries that may occur while using or handling Transformer Rails products. It is up to the user to ensure that products are secure and suitable for use. Please note that Transformer Rails strongly suggest the use of protective gear such as helmets, knee pads, elbow pads, and wrist guards while using Transformer Rails products. Please also note that our products may contain sharp or pointed corners or edges and that these may also form as a result of use or transportation.